FAQ

Competitor tracking with poor or no internet connection

Updated
The app is functional even without an internet connection.

Competitors will be able to download all their event tracks (roadbooks) to the RBR Roadbook Reader app for offline use two days before the event's start date. This process is triggered automatically upon accessing the "My Events" page in the app and is confirmed by a green YES notification, as illustrated in the screenshot below. Competitors may unlock the track before their scheduled start time, depending on the section start type and configuration set by the event organizer.
During the ride, the app will make ongoing efforts to synchronize competitor GPS data with the servers (and recalculate results & penalties). In instances where an internet connection is unavailable, the app will gather data and hold it until a connection is re-established for synchronization.

Organizers cannot access real-time location data (such as speed and stops) on the event’s Live Tracking page if you don’t have an internet connection. This limits their ability to provide timely support, especially in emergencies.

We strongly recommend keeping mobile data active during the event (if possible in the region). This ensures smoother communication and allows organizers, administrators, and fans to follow your ride in real time — which is especially critical in an SOS situation.


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