FAQ

• The RBR Roadbook Reader app and RoadbookRally.com are completely free for competitors.
• Competitors pay the entry fee directly to the event organizer (this includes the RoadbookRally service fee).
• RoadbookRally does not collect any fees from competitors.
• RoadbookRally service fees are collected from the event organizer after the event ends. Estimate the fee per competitor on our pricing page.

Event entry fee: Calculate the entry fee and include the fee details in your event description.

Payments: Online entry fee collection is not yet available — this feature is coming soon!

RBR Roadbook Reader App: Free

How do I know if a competitor has paid?
Entry fee collection is currently managed manually. Include your payment instructions (bank details, Stripe checkout link, etc.) in the event description. Once a competitor pays you directly, set their status to "Accepted" and mark them as "Paid". Use the "Paid" status to keep track of who has and hasn't paid. The "Accepted" status is required to assign start times and grant access to event sections.

What happens to RoadbookRally fees if a competitor's entry is refunded?
If a competitor cancels their entry, the organizer may issue a full, partial, or no refund. In this case, the competitor is marked as "Rejected" in the entry list, and no RoadbookRally fee is charged for that competitor.
However, if a competitor has paid but retires during the event (e.g., after the first section), the entry fee is not refunded. Their status remains "Accepted" with a "Did Not Finish" (DNF) or another reason for retiring, and the full RoadbookRally fee still applies.