FAQ

• Competitors can use RBR Roadbook Reader app and RoadbookRally.com services for free
• Competitors should pay the entry fee to the Event organizer (which includes RoadbookRally fee)
• RoadbookRally.com does not collect any fees from competitors
• RoadbookRally.com service usage fees are collected from the Event organizer after the event is ended. Quickly estimate fee per competitor with our pricing page.

Event entry fee: You should calculate the Event entry fee for each class manually and information about the entry fees should be included in the event description.

Payments: Currently it is not possible to collect entry fees online (this feature is coming soon!)

RBR Roadbook Reader App: free

How do I know if the competitor paid the entry fee?
Currently, payments and entry fee collection have to be managed manually. Meaning, you should include information about how to make an entry fee payment in the event description (bank details, Stripe checkout link, or something like that). After the competitor makes the payment to you personally, you can set his status to "accepted" and mark as "paid". Currently, you can use the competitor "paid" status as a means to manage for yourself who has paid and who has not paid. Status "accepted" is needed to set start and access times for the event sections/roadbooks.

What happens to the RoadbookRally fees if the competitor entry fee is refunded?
If a paid competitor cancels their entry, the event organizer may refund the entry fee, either in full, partially, or not at all. In such cases, the competitor is marked as "rejected" in the event entry list, and no RoadbookRally fee is collected for that competitor.
In another example, if a competitor has paid for the event but retires at a later stage, such as after the first section, the event organizer will not refund any portion of the entry fee. The competitor's status remains "accepted" with a "Did Not Finish" (DNF) or another reason for retiring. In this case, the full RoadbookRally fee still applies.

Why are RoadbookRally fees calculated based on the planned length in the event's itinerary rather than the actual distance driven by competitors?
Competitors often cover more distance than the total event length due to factors like getting lost or traveling additional distances before and after the official track start and end points. Calculating fees based on the actual distance driven would result in unpredictable and usually higher fees for the organizer. Therefore, using the planned length as the basis for fees provides a more consistent and manageable way to set prices.